“What We Have Here Is a Failure to Communicate.”
Everyone knows communication is a key to success—in relationships and business. But many of us—people and businesses—don’t do it so well, or at least not frequently enough. The result? Discord between people and chaos in business. Well, you’ll need a different blog to get your personal life in order, but we can give you some tips for communicating a little better in your business.
- 1. Whatever it is, let your marketing communications people know.
Communications is built right into your Marcomm people’s job title. If you have some news of import to your company or the outside world—or even if you THINK it might be important—tell them. They may have some good ideas on how to let all the appropriate people know.
- 2. Let your suppliers in on your company’s news.
In the contingent staffing business, it’s not unusual to be taken by surprise by events at our client companies. We’re sure we’re no alone in that. Your suppliers are your business partners. The more they know about your company—your goals, your strategy, your latest news—the more they can help you achieve. The more you tell them, the better partners they will be,
- 3. Let everyone know your company’s goals. Let everyone know about progress.
If you want your employees to care about their jobs, you need to help them understand where the company’s headed and what progress you’re making. This is important enough to talk about face-to-face, not just in a letter or newsletter. You’ll be surprised how much people care, and how appreciative they’ll be.
- 4. Don’t depend on your company newsletter to fill everyone in.
We’re not anti-newsletter, but let’s face it, not everyone reads it. If something is important, tell people face-to-face. Let them get a chance to ask questions. It doesn’t even need to be in a big, formal meeting. More communication is better communication.
- 5. Don’t wait, tell people now.
Some things can wait, certainly, but some things shouldn’t. If something is important enough to call a meeting over, it’s important enough to call a meeting quickly. News has a tendency to fester; don’t let it.
- Have regular meetings between department heads, regular meetings with staff.
This seems so obvious, yet you may be surprised how many organizations don’t have regular meetings between department heads and at the lower levels. If you don’t have them, where will communication take place?
The overriding message in all of these tips is that strong communication at all levels—within management, between management and workers, and among workers—can be an important lubricant for your company’s success. Make it a part of your everyday activities and you’ll see the effects.