
Mark this website in your Favorites or print a copy of this manual to use as a ready-reference. You must refer to it as your assignments and work duties change.
In cases of serious emergencies such as a danger to life or property, the rules of this manual may be temporarily changed to facilitate proper handling of the emergency. Additionally, policies may change in keeping with standard business practices or state or federal law changes. Such changes are the sole discretion of Link Staffing Services and may occur with or without notice.
LINK IS AN EQUAL OPPORTUNITY EMPLOYER. LINK does not discriminate in hiring or in any other terms or conditions of employment on the basis of race, color, religious creed, national origin, sex, disability status, or on the basis of age against persons who are forty years of age or older.
TABLE OF CONTENTS
Welcome to Link Staffing Services! We are delighted that you chose to become a Link employee and you can count on us to do everything possible to help you be successful in your career.
It is important for you to read the following information so that you will know what is expected of you as part of the LINK team and what you can expect from us.
Our Mission for doing business is "To Get Each Client To Be Our Advocate." Your success as a Link Field Staff employee and Link's success as a company depends on achieving this mission.
What is an advocate?
An advocate is someone who trusts you and will recommend you to someone else. To gain and keep our clients as advocates, you must:
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Always remember that regardless of where you are assigned, Link is your employer. We pay your salary and all federal and state mandated employer taxes. We maintain worker's compensation insurance to cover you in the event of work related accident or illness. If, for any reason, you have a problem reporting to work, missing work, or any issues while on assignment - contact Link. As an employee of Link, only you or Link can terminate your employment.
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Because you are employed by and work for Link, there is never an employment fee to you.
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When we have an assignment for you, one of our Client Service Representatives will advise you what the job duties are, the rate of pay, the location, dress code, hours and length of the assignment.
Once you accept an assignment, we expect you to report to work at the client's location on time and continue to work the job for the length of the assignment. If you accept the job and fail to report to work or leave before the end of a shift without permission, Link will understand that you have elected to end your employment with us. Ending an assignment early may make you ineligible for re-employment with Link.
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Your time ticket is a very important, legal document. Unless you have been instructed otherwise, you are responsible for turning in your own time ticket each week. It is necessary for your client supervisor to approve and sign for the daily hours worked in order for you to get paid.
Link Staffing Services Instant Pay! When you present your time ticket, properly completed, we will process your pay while you wait. Additionally, we have the ability to offer automatic deposit or the use of paycards. Talk to your Link customer service representative for the method of payment most fitting to your needs.
Some Link offices offer personal protective equipment on loan or for a small fee. If this equipment is not returned or upon agreement at the sale, your wages may be reduced by the price of the equipment. Such wage withholding shall not be allowed to drop your wages below minimum wage.
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Link Field Staff employees are eligible for 12 hours of base pay that may be used for any of the following Vacations, Holidays, Sick Leave, Extra Money after:
Health Insurance
Link field staff employees, after completing a minimum of 1000 hours within a 6-month calendar period, are eligible to receive reimbursement for health insurance as follows:
NOTE: Field Staff must pay the insurance premium and provide proof of coverage and payment to receive reimbursement. Insurance reimbursement is not available to Non-U. S. Citizens.
Additionally, many Link offices offer information on an insurance program that allows you to make premium payments through auto-deduction from your paycheck. It is important to note that Link does not participate in premium sharing, but will provide you with enrollment information and easy access to making your insurance premium payments.
Because Link does not administer this program, all enrollment, coverage and administrative questions must be directed to the insurer. This would include any discussion on COBRA (Consolidated Omnibus Budget Reconciliation Act) in the event you terminate your employment with Link and need to make alternate arrangements for premium payments.
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Link maintains certain payroll and employment records, which are important to you. If information on your paycheck stub is not correct or accounting problems arise concerning your taxes, benefits, garnishments, or other matters, please contact your local Link office immediately.
You are responsible for making sure that certain payroll information is kept current. You are required to report changes in address, phone number where you can be reached (including emergency contact), and W-4 changes (e.g., number of dependents, marital status changes) to Link immediately.
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Job related and personal information necessary for administration of benefits and/or payroll about each person will be retained in a confidential employment file kept at your local Link office. On occasion files of inactive or terminated employees are sent to storage. However, you have the right to inspect the information contained in your file or records. You will be given access to your file only in the presence of a management official and at your local office or Link Staffing's corporate office, at a time that is mutually convenient. All information, including third-party references, confidential management documents or plans and items related to ongoing security, company or criminal investigations are the property of Link. As such this information may or may not be shared or viewed at the sole discretion of Link Staffing Services.
The official Link employment files and all original documents will be maintained by your local office. Managers and/or supervisors may retain copies of items necessary for their use and review at their location.
Link reserves the right, however, to verify basic information such as employment status and job title, without notification to the individual involved, and to fully cooperate with law enforcement, public safety, or medical officials who have a valid need to ascertain limited, specific information about any currently or formerly employed individual. When verifying previous employment Link will share: dates of employment, job title and full or part time status.
Individuals who question the accuracy or completeness of information contained in their files should bring such matters to the attention of Human Resources.
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Please contact Link as soon as you are aware your assignment is ending so that we may begin searching for a new assignment. Our policy states that you must call Link each Thursday and give us your availability for the next week or report to the office in person by 6:00 a.m. each morning.
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Dress appropriately for each assignment. The way you look when you arrive at the job site reflects Link's commitment to quality. All leather, non-skid work boots or shoes are preferred for most jobs. Regular pants or jeans with a shirt are usually suitable. Shorts, tank tops or tee shirts with cut-off sleeves are not appropriate. Assignments with Food Processing or Chemical Companies will normally require short or constrained hair and no facial hair.
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The Rules of Conduct define what is and is not appropriate behavior. The following lists unacceptable activities. This list is not intended to be all inclusive.
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The use of business phones is limited to official company/client business. Friends and relatives should be discouraged from calling during working hours unless there is an emergency - this includes calling your cell phone. No personal long distance calls may be made on a client phone unless previously authorized by your supervisor, and then only in cases of emergency.
When answering the phone is part of your assignment, good telephone etiquette is important when dealing with the public. Identify yourself and the client where you are working, in a pleasant and helpful voice. Clients may have specific requirements for how they wish their phones to be answered. Please check with your supervisor. Be courteous and confine the conversations to the subject at hand. The first representation that many people have with an office or business is through the telephone. You are encouraged to cultivate a pleasant voice and cheerful manner.
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You are responsible for appropriate use of client-provided communication systems, including electronic mail (E-mail), Dashboard and Internet access, telephones, voice mail, faxes, beepers, etc. in accordance with this policy.
Important points to remember are:
Blogging Policy
In general, Link respects the right of employees to use blogging as a form of self-expression. However, if you choose to blog while employed with Link you must observe the following:
In an effort to maintain our integrity to our clients and to ensure compliance with regulations, Link reserves the right to request that you terminate or temporarily suspend your website or web log activity while employed with Link.
Failure to adhere to this policy may result in immediate termination.
Inappropriate Use Of The Communication Systems
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Link intends to provide a safe and secure workplace for you, our office staff, applicants, clients, clients of clients, visitors, and others with whom we do business. Link has a "zero tolerance" guideline for possession of any type of weapon, firearm, explosive or ammunition. Link expressly forbids the possession of firearms on company or client property, including but not limited to all company facilities, vehicles and equipment, whether leased or owned by Link or its client. In addition, firearms in vehicles owned by anyone working with or at Link and parked on Link or client property are strictly forbidden.
Possession of firearms on Link or client property may be cause for disciplinary action including immediate termination of employment. To enforce this guideline, Link reserves the right to inspection of anyone employed at Link and their personal effects with or without cause, including personal vehicles while on company premises. Refusal to allow inspection by Link or by our client will be subject to the same disciplinary action as being found in possession of firearms. Everyone within the company shares the responsibility of identifying violators of this guideline. If you witness or suspect another individual of violating this guideline you should immediately report this information to your supervisor.
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Link Staffing Services does not tolerate ANY form of theft. This includes but is not limited to:
It is our policy to contact the local police in any event of theft, fraud or forgery to press criminal charges. Link Staffing Services reserves the right, at our sole discretion to allow field staff to make restitution and avoid criminal prosecution. However, in the event restitution is agreed and the field staff does not fully repay that which is owed, Link will follow with criminal charges.
Link offers a $1000 reward to any employee providing information that leads to a conviction or overturn of act of fraud. This includes information on theft, employee dishonesty or any form of insurance fraud.
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Policy Statement
Link Staffing Services is committed to protecting the safety, health and well being of its employees and all people who come into contact with its workplaces, property and services. The use, manufacture, possession, purchase, attempted purchase, sale, attempted sale, conveyance, cultivation, distribution, taking, carrying, transfer, handling or other involvement with controlled substances, illegal drugs, legal drugs illegally used (not taken as direct by a physician), or alcohol, alcoholic beverages or any other intoxicants (such as inhalants) by you, while in the work place or in connection with Link company business, is strictly prohibited. In addition, the presence of alcohol, any illegal drug, or legal drug illegally used, in your system while performing work for or on behalf of Link, is strictly prohibited.
Entry onto any work location is conditional and our right to search any person, or personal effects and vehicles for prohibited drugs and paraphernalia, alcoholic beverages, and unauthorized property or equipment.
As a condition of employment, you must agree to comply with this policy and agree not to violate any provision. In addition, as required by the Drug-Free Workplace Act, you will notify your supervisor who will, in turn, notify Link of a drug-related conviction within five days of such conviction.
Procedures
To enforce the above policy, Link will implement a program of compliance testing under the following conditions:
Refusal to Test
None of the above tests will be performed without the written consent of the person being tested. An applicant who refuses to submit to a drug test will not be hired.
An applicant who desires to have their own physician administer a drug or alcohol test may do so, at their own expense and with the following provisions:
Any employee refusing to cooperate with a random testing will result in corrective action up to and including termination. With the exception noted above, testing samples will be secured at a Link approved collection site. A testing sample Chain of Custody will be provided and carefully executed. Accordingly, Link will assure that each person's privacy and confidentiality is maintained. Test results will be disclosed on a "need-to-know" basis only.
Violations
Employees will be suspended without pay, pending a further analysis by a Medical Review Officer. Based on the results of the MRO, employees may be subject to a urine drug screen before driving in the course of their responsibilities for Link.
Rehabilitation
Link values your well being. If you believe you need help, please ask. Link will locate assistance to treat any drug and/or alcohol related problem. State, local, and private agencies are available to assist in the treatment of drug and alcohol abuse for persons with medical coverage. There will be no penalty assessed against you if your request comes before notification of testing. Accordingly, Link respects your need for complete confidence.
Some states maintain Substance Abuse laws that may require minor alterations to Link's standard policies. For state specific regulatory compliance or questions regarding our Substance Abuse Policy and Procedures, please consult your local Link office staff.
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Link will not tolerate harassment in the workplace, sexual or non-sexual. No employee, male or female, should be subject to unwelcome verbal or physical conduct that is sexual in nature or that shows hostility to another employee. Harassment refers to behavior that harasses, disrupts or interferes with another's work performance or that creates an intimidating, offensive or hostile work environment. Violation of this policy may result in disciplinary action up to and including termination.
Link strictly prohibits harassment of any type while engaged in any business activity involving the Company or while on Company property by an employee or by any non-employee (including customers, vendors, independent contractors, contract labor personnel and visitors).
Employees at all levels of Link are responsible for preventing harassment in the workplace. This responsibility includes immediately reporting conduct by anyone, whether a coworker, supervisor, or non-employee, that may constitute harassment, regardless of how the awareness of such conduct was gained.
The Equal Employment Opportunity Commission (EEOC) has issued regulations under Title VII of the Civil Rights Act of 1964 entitled "Sexual Harassment". Under these regulations, any behavior constituting harassment on the basis of sex, either physical or verbal in nature, is considered a serious violation of the Act. Sexual harassment, either physical or verbal, will not be tolerated.
Sexual harassment prohibited by law and by this policy includes the following conduct:
Non-sexual Harassment prohibited by law and by this policy includes the following conduct:
Procedures on a Harassment Complaint
Management/Supervisors
Investigation and Resolution
Confidentiality
All complaints will be handled as confidentially as possible.
Retaliation
This policy and the law also prohibit retaliation against employees who bring harassment charges or assist in investigating charges. Retaliation in violation of this policy may result in discipline up to and including termination.
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During the course of your assignments, you may be exposed to various Link trade secrets and or those of our clients. In consideration of your employment with Link you agree to treat all information that you have access to as confidential. That means that:
Violation of this policy may result in termination and or remedies available at law. This agreement will survive termination of my assignment with the Client and or Link Staffing.
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As part of our hiring process and in some cases on special request of our clients, Link Staffing will procure a consumer report and/or investigative consumer report (most commonly referred to as a background check) on you in connection with your employment application or assignment for a particular client.
The report will contain information bearing on your character, general reputation, personal characteristics, mode of living and credit standing. The types of information that may be obtained include but are not limited to: credit reports, social security number verification, criminal records checks, public court records checks, driving records checks, educational records checks, verification of employment positions held, personal and professional references checks, licensing and certification checks, etc. The information contained in the report will be obtained from private and public record sources, including, as appropriate, personal interviews with sources, such as neighbors, friends and associates.
The nature and scope of any investigative consumer reports that may be requested is explained above. You are nonetheless entitled to request more information about the nature and scope of such reports. Link utilizes a consumer reporting agency to obtain this information. You may request their contact information from your Link office.
If an adverse employment action is taken as a result of this report, you are entitled to a copy of the report.
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The health and safety of each employee is a major responsibility. ALL employees share in this obligation. We sincerely believe our employees and their families should be spared any pain, distress and financial hardship, which may result from accidents. The only way we can achieve this is to have you join us in a common goal of eliminating ALL accidents in the workplace. For the full details of Link's safety programs and policies, please see Link Staffing Services Safety Manual.
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The following is a copy of the Conditions of Employment that you signed on the back of your Application for Employment. We are providing it here as a courtesy so that you may be able to reference our expectations of you while employed with Link.
Link Policies And Procedures
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The following "Agreement Not to Sue/Authorization & Consent" is taken from the electronic agreement you signed when you completed the application process.
In consideration of my employment with Link, or any parent, subsidiary, or affiliated company (hereinafter referred to collectively as " Link ") and other valuable consideration, I agree as follows:
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Link and our client companies (hereinafter referred to as "Company") recognize and acknowledge that mediation and arbitration are an expedient and efficient means to resolve claims that present and former employees may have against the Company. The Company's Mediation and Arbitration Policy is intended to create an exclusive procedural mechanism for the final resolution of certain types of disputes that any Employee may have against the Company. The Mediation and Arbitration Policy is not intended either to abridge or to enlarge substantive rights available under existing law. Furthermore, the Mediation and Arbitration Policy does not alter the right to terminate the Employee pursuant to the terms of the employment agreement between the parties. The Mediation and Arbitration Policy covers all categories of present and former employees. If you would like further information on this policy, please ask a member of your Link office staff.
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Your Link Staffing Services office staff are always available to help you with your employment related questions. Our goal is to help facilitate great working relationships and informed decision-making processes.
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