Home Depot RDC 5520 is a high output Rapid Distribution center that supports over 100 Home Depot retail centers, and handles over one billion dollars of merchandise annually. This RDC is also the flagship of HD operations, it is ground zero for any new shipping/flow models within the HD DC network. The client faced continued challenges with its flex labor force, and it has used multiple staffing providers to supply that need. In 2012 we began our relationship with HD RDC 5520 with a request to supplement the main provider, Prologistics.
Client faced several challenges with its flex force:
LINK offered a multi-pronged approach solution. The plan required LINK to address multiple issues at once and begin implementation:
The solution that LINK offered has lowered turnover, increased performance, lowered training cost, and has removed the burden of supervising temporary labor by HD supervisors. This allowed them to focus on their core activities while LINK managed the performance expectations of its own Field Staff in par with Home Depot KPI metrics.
Through this process LINK has transformed the relationship from a vendor to a trusted partner. Home Depot calls upon LINK to support them on different projects. The relationship between LINK and Home Depot will only continue to grow and our experience will make a stronger partner within the HD RDC/SDC network.